Frequently asked questions

Here we try to answer to some common questions about our platform. If we haven’t answered to a specific question that you have, feel free to contact us.

Excess textile is a side stream of production. In practice, it is textile that is not used in one´s own production. It can be the end of the pack, patterns from the previous season, fabric left over from cutting, or material that is no longer used for one reason or another.

No. It is completely free to join Texmari.

You can create an account when you order for the first time.

If you have lost or forgotten your password, please click “Lost your password?” when you try logging in and entering your email. If you do not receive an email with instructions please email us.

Yes, once your order has been sent you will receive a shipping confirmation email with a trackable link.

No, we have made the contracts for you. The products are shipped to the customer by using Texmari labels.

Fill in the shipping location information in the seller’s dashboard (Shipit). Click on the picture of the car next to the received order. After this, you will receive a waybill in your email, where you can print it for shipment.

Payments are handled by Stripe. When you log in as a seller, you will be asked for a payment account where the payments will be made. Once your textile has been sold, Stripe settles the payment almost immediately.

Stripe is a third-party payment solution that allows you to accept credit card and debit card payments in an online store. It’s safe and fast – payments can be processed almost immediately.

Yes. Stripe complies with the strictest security requirements in the industry.